Email supportReport a bug
Email support with your server ID, the command you ran, and a screenshot if you can. If it's urgent, join the support server and open a ticket.
Support
Get LofiBot working in minutes.
Most issues are quick fixes. Run through the checklist below to get playback working, then reach out if you still need help.
Still stuck after trying these steps? Email support or join the support server.
Quick fixes
Common issues and fast solutions.
I can't see slash commands
Make sure LofiBot can Send Messages in the channel you're using. Then type / and search for LofiBot. If commands still don't appear, re-invite the bot with the default permissions.
I can't open /settings or the settings menu
Only members with Manage Server can open settings. The same applies to the settings inside the Now Playing panel, though anyone can use its playback controls. Ask a server admin to run /settings or grant you access.
Nothing plays when I run /play
Join a voice channel first, then run /play in a text channel where the bot can respond. Check that your voice channel lets the bot Connect and Speak.
The bot responds but won't post in this channel
Make sure the channel allows Send Messages and Embed Links. If your server uses /text-channels restrictions, add this channel to the allowlist.
The bot joined but there's no sound
Check that the bot has Speak permission and isn't server-muted. If you're using a stage channel, move to a normal voice channel.
24/7 mode won't stay on
On free servers, 24/7 mode is unlocked by voting. After you vote, turn 24/7 back on. With Plus, 24/7 stays on permanently with no voting. If it still turns off, email support with your server ID so we can check the logs.
It stops when everyone leaves
This is intentional. LofiBot pauses when the voice channel is empty and picks back up automatically when someone joins. If it doesn't resume, run /play. To keep it connected around the clock, enable 24/7 with a quick vote or Plus.
How do I stream in multiple voice channels at once?
Streaming in multiple voice channels at once is a LofiBot Plus feature. Run /multichannel-setup to get invite links for LofiBot Ash and LofiBot Slate. Each one runs independently in its own voice channel.
Why does my audio quality sound different?
Audio quality depends on your Discord voice channel's bitrate setting and on whether your server has Plus. If you recently upgraded and don't notice a difference, raise your voice channel's bitrate in Discord server settings, since a low channel bitrate limits output regardless of Plus.
I hit a station switching limit
Free servers can switch stations twice per day, and the limit resets 24 hours after your first switch. Upgrade to Plus for unlimited switching.
My stats or leaderboard look stuck
Listening totals update during playback and finalize after the session ends. If you just started, give it a minute and run /stats or /leaderboard again.
Checkout isn't going through
If checkout fails or shows an error, refresh the page and try again. If it keeps happening, re-authenticate with Discord from /plus and check the status page for any outages.
I want to limit who can control playback
Restricting who can control playback is a LofiBot Plus feature. With Plus, run /dj to set a DJ role and lock the player so only DJs and admins can control music, saved per server.
Still stuck? Email support@lofibot.xyz with your server ID and what you tried.
Contact
Reach us if you still need help.
Request a feature
Send a short note with what you want to do and why. The best requests include the exact workflow and the command you expected.