Join support server
Email support
Report a bug
Email support with your server ID, what command you ran, and a screenshot if possible. If it is urgent, join the support server and post in the help channel.
Support
Get LofiBot working in minutes
Most issues are quick fixes. Use the checklist below to get playback working, then reach out if you still need help.
If you still need help after trying these steps, email support or join the support server.
Quick fixes
Common issues and fast solutions
I cannot see slash commands
Make sure LofiBot can Send Messages in the channel you are using. Then type / and search for LofiBot. If commands still do not appear, re-invite the bot with the default permissions.
I cannot open /settings or the settings menu
Only members with Manage Server can access settings. If you are using the Now Playing panel, the same permission applies. Ask a server admin to run /settings or grant you access.
Nothing plays when I run /play
Join a voice channel first. Then run /play in a text channel where the bot can respond. Check that your voice channel allows the bot to Connect and Speak.
The bot responds but will not post in this channel
Make sure the channel allows Send Messages and Embed Links. If your server uses /text-channels restrictions, add this channel to the allowlist.
The bot joined but there is no sound
Verify the bot has Speak permission and is not server-muted. If you are using stage channels, move to a normal voice channel.
24/7 mode will not stay on
24/7 mode is vote-unlocked for free users. After you vote, enable 24/7 again in Discord. If it still turns off, email support with your server ID so we can check logs.
It stops when everyone leaves
This is expected. LofiBot pauses when the voice channel is empty. When someone joins again, run /play to resume.
Stats or leaderboards look stuck
Listening totals update during playback and are finalized after the session ends. If you just started listening, give it a minute and run /stats or /leaderboard again.
Continue to checkout does nothing
If checkout fails or you see an error, refresh the page and try again. If it keeps happening, re-auth with Discord from /plus and check the status page for outages.
I want to limit who can control playback
Set a DJ role in your server and use the DJ-only controls. If you have LofiBot Plus, you can also lock control and save settings per server.
Still stuck? Email support@lofibot.xyz with your server ID and what you tried.
Contact
Reach us if you still need help
Request a feature
Send a short note with what you want to do and why. The best requests include the exact workflow and the command you expected.
Resources
More help
Status
If something seems down, check the status page for live updates.
LofiBot Plus
Save settings per server and unlock long session controls. Free playback stays free.